Refund policy

Refund Policy

At Dog First Always, we expect you to enjoy what you ordered. If something isn’t right, we’ll sort it.

Refunds are available if:

• The wrong item was sent
• Your item arrives damaged or defective

Refund requests must be made within 30 days of purchase.

To start a refund request, email info@dogfirstalways.com with your order number and a short description of the issue.

Once we’ve reviewed the situation, we’ll arrange a replacement or refund where appropriate.

This policy may be updated occasionally. The most current version will always be available here. If you have any questions, contact info@dogfirstalways.com.

For best long-term results, please follow the washing and care instructions included with your purchase.